Cancellation Policy

If you cannot make an appointment, please notify us by telephone as soon as possible. We do not double-book patients. If you fail to arrive for an appointment a hole is created in our schedule. Patients who have acute problems or need to be seen the same day may be inconvenienced or denied treatment.

We ask that you provide 24 hours notice of a change or cancellation of an appointment. Missed appointments without 24 hours notice will be charged at the full treatment fee.

Refunds

There are no refunds on the sale of herbal prescriptions. Each prescription is unique and prescribed to be used by one patient alone. We follow the guidelines as set out by the new College of Traditional Chinese Medicine in Ontario, and the Ontario College of Pharmacists which stipulate that prescriptions cannot be returned.

Patient Appointments

Please try to arrive 10 to 15 minutes early for your appointment. We are very careful in keeping our schedule on time, so that it is unusual for you to be seen more than a few minutes past your scheduled time. Arriving early allows you to rest a few minutes. This allows your pulses to calm for the visit. When a patient rushes to make an appointment, it disturbs the qi and pulse. We want to make sure that you benefit fully from a complete treatment session, and this is another reason to come a little early. Feel free to help yourself to some fresh spring water or ask the staff for a cup of tea while you relax.

In order to be fair to other patients, we do not extend the treatment into another patient's appointment if you arrive late.

Payments

All payments are due immediately following your treatment. We accept cash, Visa, Mastercard, and Debit Card. All goods and services are subject to applicable taxes.

For your convenience and if you wish, we can securely store your credit card information for future charges. A form will be given upon intake to this end.